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Phoenix V

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Welcome To

We would like to welcome you to the Coastline Management family!

As of May 1, 2021 Coastline Management is your new Association Management firm. It is Coastline’s goal to make the day-to-day operations of your homeowner’s association run smoothly, and make your lives as stress-free as possible!

 

On this page you will find helpful information such as: how to set up automatic payments in AppFolio, how to login to AppFolio, FAQs for AppFolio, and FAQs about the new management company and how things will work.

 

As always if you have any further questions don’t hesitate to reach out to us; we are here to help you in any way we can. 

 

APPFOLIO FAQs

Frequently Asked Questions

 

Download our helpful PDFs to get started.

 

Day-to-day FAQs

What do you do as an Association Management Company?

As an Association Management company we manage all of the common areas of the property making sure that everything is kept in pristine condition.

 

What does my rental company take care of?

Your rental company will take care of interior maintenance, housekeeping, and making sure that you receive the revenue from your rentals

Is there an on-site association manager?

Yes, there is an on-site association manager that will be there Monday-Friday 8 a.m. - 5 p.m. to help the owners with any issues they may have.

Is there on-site maintenance?

Yes, we do have an on-site maintenance crew; however, Coastline Management is only responsible for the maintenance outside of the units. This includes The outsides of each unit door, railings, sliding doors, and the actual floor on the balcony. In the event of a water leak within a unit that would also fall under Coastline Management. For all maintenance needs within the unit, please contact your rental company.

What if there is an emergency after hours?

If there is an emergency after hours involving maintenance or security you will need to call 251-948-7001, and one of Coastline Management’s team members will help you with what you need. This is our 24/7 Owner Hotline for emergencies.

Will there be a Front Desk Associate?

Yes, there will be a front desk associate on-site 7 days a week from 7 a.m. to 11 p.m. each day. At the front desk you will be able to buy parking passes for both guests and owners, wristbands, and leashes.

How do I get a hold of the Coastline Management front desk?

The Coastline Management front desk phone number is 251.216.7100 and will be attended 7 days a week from 7 a.m. to 11 p.m.  After hours, please call 251.948.7001 for our Call Center.

 

Where can I buy parking passes, leashes, and wristbands?

You may purchase these items by visiting our front desk between the hours of 7 a.m. - 11 p.m.

Do my monthly dues payments that I had set up for auto-draft with our previous association management company roll over to Coastline Management?

No, you will need to activate your online portal, AppFolio and set up your monthly dues payments there. You may go in each month and pay these dues, or you have the option to set up automatic payments, as well.

Will my dues be increasing or decreasing?

Your dues will remain the same as with the previous association management company.

 

WE?

WHO ARE

Proudly serving the Gulf Coast

Since 2006

- GULF SHORES, AL

- ORANGE BEACH, AL

- FORT MORGAN, AL

- FOLEY, AL

- PERDIDO KEY, FL

Coastline Management, LLC will work to make the day-to-day operations of your homeowners’ association hassle-free and less demanding for board members.  We will exhibit professional attitudes and have an organized, efficiently run management team.

COMMITMENT We will constantly strive to enhance and preserve your property.

 

PROFESSIONALISM Our staff will treat you with the respect, dedication, and professionalism you deserve.

 

VALUE You will receive quality service for a fair price.

 

PERSONAL ATTENTION  Each and every owner will receive their fair share of time and resources.
 

We're here to serve you